Terms & Conditions
Cotinus Consulting
Last updated: 01/03/2026 | ABN: 67 901 969 826
1. About these terms
These Terms & Conditions ("Terms") govern your use of the Cotinus Consulting website located at www.cotinusconsulting.com ("Website") and the purchase of services from Cotinus Consulting ("we," "us," "our"), operated by Olive Reilly, ABN 67 901 969 826, based in Brisbane, Queensland, Australia.
By accessing our Website or engaging our services, you agree to be bound by these Terms. Please read them carefully.
If you do not agree with these Terms, please do not use our Website or engage our services.
These Terms are governed by the laws of Queensland, Australia.
2. Our services
Cotinus Consulting provides marketing consulting, strategy, and systems services to small businesses and sole traders. Our current service offerings are:
The Build — A one-time marketing foundation project, delivered over approximately 4-6 weeks, commencing from $3,800 AUD.
The Guide — An ongoing monthly advisory and accountability service, commencing from $650 AUD per month.
The Engine — An ongoing monthly marketing management retainer, commencing from $1,500 AUD per month.
Detailed descriptions of each service, including deliverables and inclusions, are provided on our Website and in the service proposal or agreement provided to you prior to engagement.
We reserve the right to modify, suspend, or discontinue any service at any time with reasonable notice to active clients.
3. Engaging our services
Discovery calls:
A free 30-minute discovery call does not constitute a service agreement or financial commitment on either party. It is an exploratory conversation only.
Service agreements:
A formal engagement commences when:
You have received and reviewed a service proposal or scope of work from us
You have confirmed your agreement to proceed in writing (including by email)
You have paid the required deposit or first invoice in accordance with clause 4
No work will commence prior to receipt of written confirmation and the required payment.
4. Pricing and payment
All prices are quoted in Australian dollars (AUD) and are exclusive of GST unless otherwise stated. Where applicable, GST will be added to your invoice in accordance with Australian tax law.
The Build:
A deposit of 50% is required to commence work
The remaining 50% is due upon delivery of final deliverables
Work will not commence until the deposit has been received
The Guide:
Monthly fee is invoiced in advance at the beginning of each calendar month
The first invoice is due prior to the commencement of the first session
The Engine:
Monthly fee is invoiced in advance at the beginning of each calendar month
The first invoice is due prior to commencement of the first month of active management
Pricing is confirmed in your service proposal and may be reviewed with 30 days' written notice
Payment methods:
Cotinus Consulting accepts payment via Stripe (credit and debit card) and direct bank transfer (EFT). Payment details will be provided on your invoice. All invoices are due within 7 days of issue unless otherwise specified in your service proposal.
Late payments:
Invoices are due within 14 days of the invoice date unless otherwise agreed in writing. We reserve the right to pause delivery of services on accounts that are more than 14 days overdue. We may also charge interest on late payments at a rate of 10% per annum calculated daily, and recover reasonable costs incurred in pursuing overdue amounts.
5. Refunds and cancellations
The Build:
The deposit paid to commence The Build is non-refundable once work has commenced
If you wish to cancel The Build before work commences, your deposit will be refunded in full, less any reasonable costs incurred
If you cancel The Build after work has commenced, you will be invoiced for the proportion of work completed at that time, assessed at our standard hourly rate of $190 AUD per hour
The final payment is due upon delivery of completed deliverables, regardless of whether you choose to implement them
The Guide and The Engine:
Either party may cancel an ongoing monthly service with 30 days' written notice
No refunds are provided for the current month's fee once the month has commenced
If we cancel your service engagement, we will provide a pro-rata refund for any prepaid fees covering services not yet delivered
Change of mind:
We do not offer refunds on the basis of change of mind once services have commenced.
6. Your responsibilities as a client
To enable us to deliver our services effectively, you agree to:
Provide accurate, complete, and timely information about your business when requested
Provide access to relevant materials, platforms, and accounts required to deliver the agreed services (including website access, social media accounts, CRM platforms, and brand assets)
Review and provide feedback on deliverables within agreed timeframes
Attend scheduled sessions on time, or provide at least 24 hours' notice if you need to reschedule
Maintain active subscriptions to any third-party tools required to implement your systems (e.g., CRM platforms, Canva, email marketing tools)
Cotinus cannot be held responsible for delays or limitations in our service delivery caused by your failure to meet these responsibilities.
7. Delivery timeframes
Delivery timeframes provided in our service proposals are estimates only and may be affected by:
The availability and timeliness of information, materials, or approvals from you
The complexity of your business or offering
The responsiveness of third-party platforms or providers
We will communicate any material delays to you as soon as they become apparent and work with you to establish a revised timeline.
8. Intellectual property
Deliverables created for you:
Upon receipt of full payment, you own the deliverables created specifically for your business under The Build, including your messaging guide, Canva templates, content calendar, and CRM workflow documentation.
Our pre-existing intellectual property:
Frameworks, methodologies, processes, templates, and systems that Cotinus Consulting uses to develop your deliverables remain the intellectual property of Cotinus Consulting. You receive a licence to use the outputs of these frameworks for your business. You do not acquire ownership of the underlying frameworks themselves.
Your intellectual property:
Any materials, content, brand assets, or information you provide to us remains your intellectual property at all times. By providing these materials, you grant us a limited licence to use them solely for the purpose of delivering your agreed services.
Confidentiality:
We treat all information you share with us as confidential and will not disclose it to any third party except as required to deliver your services or as required by law.
9. Testimonials and portfolio use
Unless you have specifically requested otherwise in writing, you agree that we may:
Reference your business name and industry as part of our client portfolio
Use anonymised or summarised details of the work completed for you as a case study or portfolio example
Share any testimonial or review you provide publicly on our website or social media
We will always request your explicit permission before using your name, logo, or any identifying information in case studies or promotional materials.
If you do not wish your business to be referenced in any way, please notify us in writing prior to the commencement of services.
10. Limitation of liability
To the extent permitted by Australian Consumer Law and other applicable legislation:
Our total liability to you for any claim arising out of or in connection with our services is limited to the total fees paid by you to us in the three months preceding the claim
We are not liable for any indirect, consequential, special, or incidental loss or damage, including loss of revenue, loss of profit, loss of opportunity, or loss of data
We do not guarantee specific business outcomes, revenue growth, or marketing results. Our services provide systems, strategy, and support — the outcomes depend on a range of factors including your implementation, your market, and external conditions beyond our control
Nothing in these Terms excludes, restricts, or modifies any right or remedy, or any guarantee, warranty, or other term or condition, implied or imposed by Australian Consumer Law that cannot lawfully be excluded or limited.
11. Australian Consumer Law
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the services remedied if they fail to be of acceptable quality and the failure does not amount to a major failure.
12. Dispute resolution
If a dispute arises between us, both parties agree to attempt to resolve it in good faith through direct communication before pursuing any formal legal remedy.
If the dispute cannot be resolved through direct communication within 14 days of written notice of the dispute, either party may refer the matter to a mutually agreed mediator. The costs of mediation will be shared equally between the parties.
If mediation is unsuccessful, either party may pursue the matter through the courts of Queensland, Australia.
13. Website use
Accuracy of information:
We make reasonable efforts to ensure the information on our Website is accurate and current. However, we make no representations or warranties about the completeness, accuracy, or currency of the information provided. Website content is for general information purposes only and does not constitute professional advice.
Availability:
We do not guarantee that our Website will be available at all times or free from errors, viruses, or other harmful components. We are not liable for any loss or damage resulting from your use of, or inability to access, our Website.
External links:
Our Website may contain links to third-party websites. These links are provided for your convenience only. We do not endorse, control, or take responsibility for the content or practices of any linked website.
14. Changes to these terms
We may update these Terms from time to time. The current version will always be available on our Website with the "last updated" date shown at the top. Your continued use of our Website or services after any changes constitutes your acceptance of the updated Terms.
For active clients, any material changes to Terms that affect your engagement will be communicated directly and will not take effect until 30 days after notification.
15. Contact us
If you have any questions about these Terms, please contact us:
Cotinus Consulting
Email: hello@cotinusconsulting.com
Website: cotinusconsulting.com
ABN: 67 901 969 826